How to Raise a Complaint

Last updated: October 2026

Progressnever Plumbing wants every homeowner who reaches out to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to make a complaint and what happens afterward. It is a general template. It is not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when you called or contacted Progressnever Plumbing
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The behavior of a plumber you were connected with

When the Issue Is With a Provider

The plumbers in our network are independent businesses. They answer for their own estimates, prices, work and customer service. If you are unhappy with work done in your home, the usual first step is to raise it with the plumber directly and keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest, and providers who repeatedly fall short of what we expect may be removed from it. Please know that Progressnever Plumbing cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@progressnever.world and include:

• Your name and a way to reach you
• The date you contacted us or the plumber
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may mean contacting the provider. Then we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our answer does not satisfy you, reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with the plumbing work itself, a state or local plumbing licensing board may be able to help.

Contact

Email: contact@progressnever.world